Security FAQs

• Keep your password secret

• Never leave your computer unattended

• Change your password regularly

• Install an antivirus software

• Use One Time Passwords

• Check privacy settings on social media profiles

Call us on 1300 362 216

1. Contact us on 1300 362 216

2. Login to Internet Banking and immediately change your password

You should never disclose the login details or provide access to another person including a spouse, family member, friend, bank staff, businesses, technical support, law enforcement or government agencies.

Unlike when you make purchases using your card, you have much less protection when making payment via a direct transfer of funds.

Ensure you know who you are sending funds to and feel confident that you will receive the goods or services before transferring funds. Should you encounter issues with the purchase you may find it difficult to recoup your funds

Passwords protect your personal information, so it is important to create strong passwords and change them regularly.

Here are some tips on creating and using passwords:

• Never share your passwords

• Have a combination of characters e.g. sDke$5!2

• Don't allow your computer to save your passwords

• Remember, you should always take appropriate steps to protect your password and PIN as you may be responsible for unauthorised transactions as outlined in the ePayments code

Whenever you browse the internet it's important you take precautions to ensure your computer is protected from viruses and other malicious attacks.

Don’t give anyone remote access to your computer. There are fraudsters claiming to be from reputable companies i.e. Microsoft and Telstra who call unsuspecting people offering to help remove viruses.  If you receive one of these calls, do not allow the person access or give them any personal information.

MOVE Bank will never ask you to disclose your password in an email, over the phone, or by any other means. If you ever receive an email link to our website, or asking for your username or password, do not respond or click any of the links in the email.

Always login to internet banking via our direct website, never login to internet banking from a third party link on another website or email. If you do come across such links or emails please contact us immediately.